The East Midlands-based logistics giant picked up the accolade for Service Innovation at the Global Freight Awards, beating industry leaders such as Maersk and ShipChain to the award. Pall-Ex was awarded the trophy for its MyNexus IT software, which was developed in-house to provide full visibility and tracking on all palletised freight travelling through its network of independent hauliers.
The technology enhances the customer experience by providing real-time GPS
tracking and electronic proof of delivery, which has traditionally been a challenge due to freight being transported by the SMEs within the Pall-Ex network. The cloud-based system was part of a six-figure investment created with input from Pall-Ex's network members and customers to ensure it was designed with usability in mind. Kevin Buchanan, Group CEO of Pall-Ex, comments: “Our aim was to revolutionise freight visibility and deliver service excellence through the use of market-leading technology “We are proud to receive this accolade as an acknowledgement of our commitment to overcoming industry challenges in order to provide customers with an exceptional service. Pall-Ex has enjoyed a successful 2019, so we are all delighted to celebrate this win. “Pall-Ex has recently entered a new era thanks to an exciting change in the ownership structure and this award win further underlines our continuous strides toward service excellence. “Our strategy of developing market-leading IT to support exceptional service delivery means even more exciting times are on the horizon for everyone in the Pall-Ex network as we continue our culture of working together, winning together.”
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